Trading Terms & Conditions
General
These terms and conditions will apply to all transactions placed online,
by e-mail, telephone or by post with Curvety. Please read carefully before
placing any order. All contracts shall be governed by and construed in
accordance with English Law and any dispute between us will be resolved
exclusively in the courts of England and Wales. Nothing in these terms and
conditions will be deemed to affect your statutory rights. By using this site
you are agreeing to these terms and conditions'. All transactions with Curvety.
will be governed by these terms and conditions.
All references to the 'company', 'us' or 'we' will refer to Curvety.
All references to the customer shall mean the person or persons purchasing
or agreeing to purchase goods from the company. All references to the Web Site
shall include reference to all URL's owned by Curvety.
Prices
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the
current rate unless clearly stated otherwise. It is our policy to offer goods
at the most reasonable price possible, however, if, due to circumstances beyond
our control, we deem it necessary to alter any advertised price, we reserve the
right to do so without prior notice.
Orders
We are pleased to accept orders by any of the following methods. Online transaction
(secure server), telephone, and post. All credit / debit card transactions are
subject to validation checks and are authorised by the card issuer. We accept
MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to
authorise payment to us, we will not be liable for any delay and / or non-delivery
of your order. We are unable to accept or process any credit/debit card orders without
a valid card payment in the name of the registered cardholder.
Delivery
Items ordered will be delivered as soon as possible in accordance with the requested
delivery service. All delivery conditions and charges are subject to change without
prior notice. Every effort is made to ensure that delivery is made within the estimated
time scales. All goods are subject to availability. In the event that we are unable
to supply your goods within 28 days, we will inform you immediately and advise you of
the expected delivery date.
Cancellation
Outstanding orders can be cancelled at any time prior to despatch. In instances where
payment has already been made, an alternative or refund in full for the item(s) concerned
will be given. In the event of any goods delivered by us being damaged in transit, or
failure to match the items ordered by you, then such details must be notified by you to us
within seven working days of receipt. If we receive no such notification the customer will
be deemed to have accepted the items as satisfactory. We cannot be held liable for any
consequential loss caused by late delivery or failure to deliver by the company's appointed
carrier. Liability in such cases is limited to the value of those items, which are shown to
have not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Curvety as we aim to
offer you excellent quality, value and service at all times. An invoice marked paid will
be dispatched to you for all purchases. This is your proof of payment and also your guarantee.
If you wish to return an item for exchange or you have decided not to keep it, please
return within 14 days of receipt of item. Returned items must be accompanied by a copy
of your paid invoice and, where possible be accompanied by original packaging.
Customers should print this pre paid returns form and post to:
Curvety Ltd
PO Box 958
Camberley
GU15 9FJ
After we have established that the item is unused and undamaged, you will be refunded
the entire sales price excluding original cost of delivery, within seven days. All goods
must be in a new and unused condition. If you are in any doubt, please contact us on
telephone number 08450 941 848.
Products
Products are sold singly unless otherwise stated. Every effort is made to ensure the
colours depicted on the site match as closely as possible those of the actual product.
Due to technical limitations, some colours may vary.
Guarantee
All products offered are guaranteed for a period of three months unless otherwise
stated from the date of the original invoice against failure to provide reasonable wear
owing to defective workmanship or materials. The guarantee excludes faults caused by
accident, neglect or misuse. In the event of a warranty claim, please return the item
with a copy of the original invoice to:
Curvety Ltd
PO Box 958
Camberley
GU15 9FJ
Please clearly identify the area or part that has failed. All items must be returned
in a clean, dry condition.
Distance Selling Regulations
You have a right to cancel your order within seven working days following the day
after the date of delivery for any unused item purchased through the website under the
distance selling regulations for refund. This does not apply to any perishable goods,
or items personalised or made to your specification.
To cancel any item, you can e-mail, telephone, or write to us quoting your invoice
number. You must take reasonable care of the items, and must not use them.
Goods must be returned to us within seven days of your notice to cancel using the returns
form above. Items may be returned to Curvety, at the above shown address.
Providing the goods are received back in an unused condition, and with all accessories,
you will receive a refund within thirty days of your notice to cancel.
INSURANCE!!
Force Majeure
We will not be liable for non-performances of our obligations caused or resulting
from industrial disputes or any other circumstances beyond the reasonable control of
the company such as act of God, riots, civil commotion, flood, fire and legislation.
If by reason of such circumstances it shall become impossible within a reasonable time
for the company to wholly or partly supply the items ordered then the customer's liability
will be limited to the value of the items already supplied together with any associated
delivery charges.
Content
Any information displayed on our web site(s) or other printed matter by the company is
not regarded to be authoritative or certified as the best practice and is only considered
to be useful supplementary advice to other certified codes of practice.
All information on our web site is updated regularly.
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every
effort has been made to make them accurate, no responsibility will be accepted for errors
and omissions. We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Curvety until final payment of
all sums owing in respect of those goods has been received in full by us.
Complaints
Any complaint can be communicated directly to Curvety. We will endeavour to deal with your
complaint within five working days of receipt. In the event where we cannot resolve your
complaint immediately we will advise a likely time scale to you and keep you informed of
any investigation.
Privacy Policy
This privacy policy covers Curvety, its Web sites, and any other method of selling.
You can browse our site(s) without disclosing any personal data to us. Any links
to third party web sites are covered by the third parties privacy policies.
We do not automatically log personal data nor do we link information automatically
logged by other means with personal data about specific individuals.
We will collect and store information about you to allow us to firstly, process
and fulfill any order requirements and secondly to provide you with the best possible
service. We will collect and store any personal data that you may volunteer whist using
our services, e.g.(registration, placing an order or requesting a catalogue).
The information key symbol is shown wherever we collect data. All information is collected
lawfully and in accordance with the Data Protection Act 1998
We will use the data for our own marketing purposes, including market research and to
keep you up to date with any offers or information regarding our stores or direct sales channels.
Order and Payment Details
Individuals registering their details online may do so on the understanding that they are
aware of the intended purpose for the collection of data. They may be sent further
information / communication via email, and post. Our website contains links to third party
websites operating their own terms and conditions and privacy policies, Curvety is not
responsible for the policies of any linked third party sites.
Security
We are fully committed to providing full security both through our on-line and mail
order service. We use secure socket layer (SSL) technology to ensure that your details
are safe for all sales transactions with us. All information you provide is fully
encrypted so that it cannot be read by third parties.
(For Netscape click the 'security' icon on the tool bar and check the SSL2 and SSL3 boxes.
For Internet Explorer go to view, menu, find 'Internet Options' click on 'Advanced' and
check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure
environment by showing a locked padlock icon or an image of a key in the bar at the base of
your screen.)
Access to information
We will aim to always hold accurate and up to date information about you. You can gain access
to information that we may hold about you by:
-
Sending an email to data@curvety.com
-
Writing to the address below
-
Telephone (during office hours) - 08450 941 848
We will provide you with a readable copy of any personal data that we may hold about you,
within thirty days of receipt of your request. We will require proof of your identity
before releasing any data. We will provide the information at a charge of £10.00 payable
with your request.
In instances where you find information that we hold about you to be inaccurate we will
correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but will give
reasons for our refusal.
If you should have any queries regarding our privacy policy or terms and conditions,
please contact us directly.
If you are currently receiving information from us and would prefer not to, please email
us at enquiries@curvety.com with "No further mailings" in the subject box. Please provide
your invoice number and postcode, or click on the unsubscribe link placed at the bottom
of all our emails to you.
Registered Address & Contact Details:
Curvety Ltd
PO Box 958
Camberley
GU15 9FJ
Email: enquiries@curvety.com
Telephone: 08450 941 848
Office Hours: Our telephone is manned between the hours of 9am and 5pm Monday to Friday.
A response cannot be guaranteed outside of these hours.
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